Help Center

How can we help?

Find answers to common questions, troubleshoot issues, or reach our support team directly. We typically respond within a few hours.

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Getting Started
Install the extension, create your account, and set up your first price alert in minutes.
8 articles
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Price Comparison
How comparison works, which retailers are supported, and why prices sometimes differ.
12 articles
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Price Alerts
Setting up alerts, managing tracked items, and troubleshooting notifications.
7 articles
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Coupons & Deals
How coupon finding works, why some codes don't apply, and how to report a missing deal.
6 articles
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Account & Billing
Managing your subscription, updating payment details, and understanding your plan.
10 articles
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Troubleshooting
Extension not loading? Widget not appearing? Find fixes for the most common issues here.
15 articles

Most Helpful Articles

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How to install SmartShop AI on Chrome
Getting Started · 2 min read
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Why am I not receiving price drop notifications?
Price Alerts · 3 min read
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Which online stores does SmartShop AI support?
Price Comparison · 2 min read
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A coupon code didn't work — what should I do?
Coupons & Deals · 2 min read
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How do I upgrade from Free to Pro?
Account & Billing · 1 min read
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The extension popup is blank or not loading
Troubleshooting · 4 min read
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Still need help?

Our support team is made up of real people who use SmartShop AI every day. We don't do scripted responses — just honest, helpful answers as fast as we can.

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Email Support hesho55@icloud.com Replies within 4 hours
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Live Chat Available Mon–Fri, 9am–6pm EST
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Report a Bug hesho55@icloud.com· We investigate every report